 Browes Categories |
|
|
|
| Cancellations & Returns |
| A One Books Privacy Policy |
| Exchanges, Returns & Cancellation for Gaming Consoles |
| Note: |
| All Gaming Consoles are Insured against theft and damages incurred during transit. If you receive a package that is open or looks to have been tampered with, do not accept it. Contact Samayik Prakashan Customer Care on 011-23286623, and we will have the issue quickly resolved. |
If you notice any physical damage to the Console or any of the included accessories, please contact A One Book Customer Care on 011-23282733 within 7 days from the date of delivery.
- If you happen to notice any defects in the product (like boot failure, etc.), kindly contact the nearest service center authorised by the manufacturer of your Console.
- If you cannot find the service center please contact us at the earliest and we will try to resolve the issue for you on priority.
- Opened packages will be accepted for returns only in cases where an incorrect product has been shipped to you.
- Within 7 days of receiving your shipment, you may return any unopened item(s) in its original packaging (with seal intact), for a refund (excluding shipping costs). We have a policy of no-refund once the item is shipped with the only exception being that an unopened item is returned to us.
- If you encounter problems at a much later date (after the 1st week), we will not be in a position to accept any returns.
|
| What do I do in case I receive a defective/damaged item from www.aonebook.com? |
If you have received an item that is damaged/defective (or just plain wrong), notify us at the earliest using our Contact Us Form:
Select the issue type "Order Related Query" > Select your Order and the item > Select "Damaged / Defective / Wrong Item" |
| Print On Demand Books |
| The number of printed pages in this edition may be lesser than the total number of pages mentioned, with additional blank pages being added solely to facilitate binding. This is done in the case of reproductions and antiquarian texts, where the subject matter does not exceed the minimum number of pages required for binding. |
How do I Cancel an Order on A One Book .com? Alternatively, how do I return a product ordered on A One Book ?
For outright Cancellations by you:
If you Cancel your order before your product has shipped, we will refund the entire amount.
If the cancellation is after your product has shipped, you can do one of the following:
1. If your product has shipped but has not yet been delivered, contact Customer Support and inform them of the same.
2. If you've received the product and want to return it, we offer you a No Questions Asked Return Policy. Within 7 days of receiving your shipment, you may return any unopened item(s) in its original packaging, for a refund (excluding shipping costs).
The above is for most products, including books, CDs and DVDs. However, due to the nature of goods, the Cancellations, Exchange & Returns policy for Mobile Phones & Gaming Consoles is slightly different: |
| Exchanges, Returns & Cancellation for Mobiles |
Note: All Mobile phones are Insured against theft and damages incurred during transit. If you receive a package that is open or looks to have been tampered with, do not accept it. Contact A One Book Customer Care on 011-23286623, and we will have the issue quickly resolved.
i. Our Mobiles Exchanges, Returns & Cancellation Policy has a timeline of 1 week, from the date of delivery. If you happen to notice any defects in this period, kindly go to the nearest service-center of the manufacturer and get a DOA (dead-on-arrival) certificate issued. You need to carry the phone (along with the supplied in-box accessories and invoice) in same cellphone-box that we shipped to you. Once you have got the DOA issued, please contact us and we will arrange a replacement for you. In exceptional cases, the manufacturer may choose no to issue the DOA and resolve the problem by repairing your phone etc. In such cases, we will have to abide the manufacturer's policy
If you cannot find the service center or you are not able to get a DOA issued, please contact us at the earliest and we will try to resolve the issue for you on priority.
ii. In cases where you have asked us to get a DOA issued and then ship a replacement, we will not be in a position to cancel the order (or issue a refund) after we have procured the replacement for you.
iii. Opened packages will be accepted for returns only in cases where an incorrect product has been shipped to you.
iv. Within 7 days of receiving your shipment, you may return any unopened item(s) in its original packaging (with seal intact), for a refund (excluding shipping costs). We have a policy of no-refund once the item is shipped with the only exception being that an unopened item is returned to us.
v. If you encounter problems at a much later date (after the 1st week), we will not be in a position to accept any returns. The item will need to be taken to the nearest service station authorised by the manufacturer. |
| We value the trust you place in A One Book. That's why we insist upon the highest standards for secure transactions and customer information privacy. Please read the following statement to learn about our information gathering and dissemination practices. Note: Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically.
1. Collection of Personally Identifiable Information
We collect personally identifiable information (email address, name, phone number, etc.) from you when you set up a free account with A One Book. While you can browse some sections of our site without being a registered member, certain activities (such as placing an order) do require registration.
We do use your contact information to send you offers based on your previous orders and your interests.
2. Use of Demographic and Profile Data
We use personal information to provide the services you request. To the extent we use your personal information to market to you, we will provide you the ability to opt-out of such uses. We use your personal information to resolve disputes; troubleshoot problems; help promote a safe service; collect fees owed; measure consumer interest in our products and services, inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; and as otherwise described to you at the time of collection.
In our efforts to continually improve our product and service offerings, we collect and analyze demographic and profile data about our users' activity on our website.
We identify and use your IP address to help diagnose problems with our server, and to administer our website. Your IP address is also used to help identify you and to gather broad demographic information.
We will occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like zip code, age, or income level). We use this data to tailor your experience at our site, providing you with content that we think you might be interested in--and to display content according to your preferences.
Cookies
A "cookie" is a small piece of information stored by a Web server on a Web browser so it can be later read back from that browser. Cookies are useful for enabling the browser to remember information specific to a given user. A One Book places both permanent and temporary cookies in your computer's hard drive. A One Book's cookies do not contain any of your personally identifiable information.
3. Sharing of personal information
We may share personal information withour other corporate entities and affiliates to: help detect and prevent identity theft, fraud and other potentially illegal acts; correlate related or multiple accounts to prevent abuse of our services; and to facilitate joint or co-branded services that you request where such services are provided by more than one corporate entity. Those entities and affiliates may not market to you as a result of such sharing unless you explicitly opt-in.
We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.
A One Book and its affiliates will share some or all of your personal information with another business entity should we (or our assets) plan to merge with, or be acquired by that business entity. Should such a transaction occur, that other business entity (or the new combined entity) will be required to follow this privacy policy with respect to your personal information.
4. Links to Other Sites
Our site links to other websites that may collect personally identifiable information about you. A One Book is not responsible for the privacy practices or the content of those linked websites.
5. Security Precautions
Our site has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.
6. Choice/Opt-Out
A One Book provides all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us on behalf of our partners, and from us in general, after setting up an account.
To remove your contact information from all A One Book lists and newsletters, Please contact us at the address below.
7. Advertisements on A One Book
We use third-party advertising companies to serve ads when you visit our website. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you.
A One Book Privacy Policy
We value the trust you place in A One Book. That's why we insist upon the highest standards for secure transactions and customer information privacy. Please read the following statement to learn about our information gathering and dissemination practices. Note: Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically.
8. Questions?
Questions regarding this statement should be directed to the following address:
aonebooks@yahoo.co.in |
|
|
